Questions? We've got answers!

FAQ

Do the balloons come inflated?

Yes. All balloon gifts and décor are fully inflated and ready to enjoy upon delivery. No assembly is required.

Where do you deliver? How much is it?

Currently, we offer local delivery throughout Frederick County, Maryland. We deliver to homes, offices, corporate buildings, restaurants, hotels, schools (main office delivery only), hospitals, and event venues.

It is the customer’s responsibility to confirm that the delivery location permits balloon deliveries and that someone is available to receive the order if required.

Delivery eligibility is determined by the ZIP code entered at checkout, so please confirm the ZIP code associated with your delivery address before placing your order.

Delivery Zones

Zone 1 — $20
Frederick (21701, 21702, 21703, 21704), Ijamsville (21754), Monrovia (21770), New Market (21774), Walkersville (21793)

Zone 2 — $35
Adamstown (21710), Brunswick (21716), Jefferson (21755), Middletown (21769), Myersville (21773)

Zone 3 — $55
Burkittsville (21718), Emmitsburg (21727), Knoxville (21758), Point of Rocks (21777), Rocky Ridge (21778), Sabillasville (21780), Thurmont (21788)

Delivery Timeframes

The base delivery fee includes our Standard delivery timeframe (9 AM – 3 PM).

Customers who prefer a narrower delivery timeframe may select a delivery upgrade at checkout.

Standard — 9 AM – 3 PM
Morning — 9 AM – 12 PM (+$10)
Afternoon — 12 PM – 3 PM (+$10)
Early Bird — 7 AM – 9 AM (+$20)
Evening — 3 PM – 5 PM (+$20)

Please note that specific delivery times cannot be guaranteed. All deliveries are scheduled within the selected delivery timeframe.

If your event has a firm start time, we strongly recommend selecting a delivery timeframe that ends well before your event begins to allow for routing, traffic, and weather variables.

You will receive a delivery confirmation once your order has been completed. Because our drivers are actively on route, we are unable to provide real-time delivery updates during the delivery process.

Delivery timeframes are subject to availability and may be limited each day to ensure safe transport and proper setup of your balloons.

Do you deliver to hospitals?

We certainly do! We recommend confirming directly with the hospital before placing your order, as many hospitals allow foil (mylar) balloons only and may have additional delivery guidelines.

Can I customize colors or request substitutions?

Some products include color selection options, which you will see when adding the item to your cart. Currently, we do not allow substitutions or custom modifications beyond the listed options. If a specific design or theme is not shown, it is not available at this time. For larger custom decor and full-service event installation, please visit our website; services begin at $500.

Will the design look exactly like the photo?

We work carefully to replicate the overall look and feel of each arrangement. However, every item is handmade and some variances may be present. Certain specialty foil balloons, licensed characters, or printed designs may vary slightly based on manufacturer availability. If a substitution is necessary, it will always reflect the same theme or sentiment, be similar in size, and maintain comparable overall style. Latex colors may also vary slightly due to manufacturer dye lots and screen display differences.

How long will the balloons last?

Float time depends on environment, temperature, and handling. Most balloons last a minimum of 48 hours, and many exceed that timeframe under ideal indoor conditions. All latex balloons are treated for extended float. We do not guarantee float time, as temperature changes, outdoor exposure, transport, and other environmental factors can affect longevity once the order has been delivered.

Where can I view your complete Policies?

For full details regarding delivery, cancellations, refunds, and product care, please review our policies below.

Do you offer pickup?

At this time, we do not offer pickup. All orders are fulfilled through local delivery within Frederick County, Maryland.

Need something more custom?

Our online shop offers a streamlined experience for curated balloon gifts and local delivery.

For larger-scale celebrations, branded backdrops, corporate activations, or statement installations, our custom installation service is the right fit. Custom installations begin at $500. Please submit a Custom Installation Request.